International Orders

Seybert's Billiard Supply is committed to giving our international customers outstanding service and fast delivery. 

Please read the following information to help ensure orders going outside the United States arrive quickly and hassle-free.

Currency Conversion

Seybert's Billiard Supply prices are in U.S. Dollars. 

International Shipping Destinations

International orders will be shipped only to the credit card billing address of the credit card holder. Separate billing / shipping addresses are not available with international orders unless funds are received through a bank wire transfer or the use of Western Union. All international orders are shipped with signature required delivery service. Please be aware that you will have to be present to accept delivery of your International order. Additional Information May Be Required

Please note that Seybert's billiard Supply may require additional information from you before we can process your order. We will contact you in the event this is necessary. Additional information may include:

  • A copy of your picture identification
  • An authorization letter and/or other proof of identity
  • You credit card issuing bank phone number
  • photocopy of your credit card (both front and back)

Duties and Taxes
There are no U.S. taxes on orders shipped outside the U.S.. Seybert's Billiard Supply is not responsible for any customs handling fees, duties, or taxes that result when your merchandise is imported to your country. You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local customs agency to determine the extent of such charges prior to purchase. Seybert's Billiard Supply cannot issue credit in cases where packages are not delivered due to non-payment of fees.

Payment Methods
You may pay with MasterCard, Visa, Discover, American Express or Paypal. We also accept bank wire transfers and Western Union. If using wire transfers or Western Union, please contact us so we can provide you with the necessary information. +1 (517) 279-7585. As we prefer Wire Transfers or Western Union payments for new International customers Seybert's Billiard Supply will subtract the fees you incur using these services on orders over $300.00 from the price of your purchase. 

International Delivery Policy
International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost as it is not included with your Seybert's Billiard Supply merchandise and shipping charges. FedEx International Express typically takes from 2-5 business days to reach our customers after the order leaves our warehouse, while US Postal Service Air Mail may take up to 8 weeks. If you have any questions about international orders, please submit an information request here or call +1 (517) 279-7585.

International back-orders
We can only ship one package per international order. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the back-ordered items become available. If you want to receive your in-stock items right away, you must remove the back-ordered items from your order and re-order them when they are in stock or place the back-ordered items on a separate order.

International Insurance
All international shipments carry insurance coverage. Seybert's Billiard Supply guarantees replacement of orders lost or damaged during transit by FedEx International shipping method.

Shipping Costs
Shipping charges are calculated automatically and are pulled directly from FedEx. If you add any item to your shopping cart, you can then enter your postal code and this will display the shipping cost for your postal code.

Shipping Methods and Carriers
We currently offer FedEx International and USPS to Customers outside the Continental U.S.
Occasionally we will change from FedEx to UPS. We reserve the right to change shipping vendors at our discretion based on the availability and price considerations. We strongly recommend using FedEx international or UPS international for shipping methods as it is the fastest, most accurate, has the best tracking information, as well as the easiest to work with in case of damage or loss of package as far as insurance claims.

Prices
All Prices (including shipping rates) are quoted in US Dollars and are subject to change without notice because of international currency fluctuation, increases from manufacturers, inflation, typographical errors, and factors beyond our control. We make our best effort to inform you of these changes. For very large orders, please contact us for a special price quotation. Any and all pricing errors are subject to our correction.

International Returns

The customer is responsible for any additional duty, taxes, and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax, and insurance for replacements.

What Our Customers Have To Say
"Bought 2 mezz cues. And Mezz case. And a few little items. The service is Awesome Awesome Awesome !!!!!!"

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