2X4 Instroke Southwest Black Pool Cue Case

Instroke products are Money-Back Guarantee for the first thirty days after purchase, case must be returned to seller.

After 30 days, we will repair or replace any product, which is defective due to a manufacturing error free of charge for a period of twelve months after the purchase dates. Customer is responsible for shipping case to and from repair facility. All repairs are to be sent to

Instroke Repair Dept.,
11174E Nebo Hill Road,
Nevada, MO 64772.
PH. 888-806-0275.

If after 12 months you have a problem with an Instroke cue case, we still want to know about it. You may either take the case to the retailer you purchased it from or return it to us directly. We will determine what is wrong with the case and advise you how best to fix the problem. We will either repair or replace the defective case for a nominal fee. Instroke cases are guaranteed as long as proof exists of legitimate purchase from an authorized dealer, either with a copy of the original purchase receipt or by having registered the case with us at time of purchase.

Terms 
All decisions for repair or replacement are at the sole discretion of Instroke. Abused products are not covered under this warranty. Instroke will pay for return shipping if a product is defective within the first thirty days of purchase. After thirty days the customer is responsible for all shipping and insurance fees to and from our repair facility.

Products, which have been modified or altered by anyone: other than Instroke are not covered under this warranty. This does not include purely cosmetic alterations. Cosmetic blemishes, which do not affect the performance of the case, are not considered manufacturer’s defects. All products may be returned for any reason to the selling retailer during the first thirty days of ownership for a full refund of purchase price. After 30 days, Instroke will repair or replace any product, which is damaged due to a manufacturer’s defect free of charge for a period of twelve months after the purchase date.

Customer will be responsible for shipping case to and from our repair facility. Instroke will not exchange products for purely cosmetic reasons. Copy of proof of purchase from an Authorized Instroke Dealer or by having sent in a completed Product Registration card at the time of purchase is required.