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Shipping

SHIPPING INFORMATION:

Seybert's Billiard Supply carries a large stock of the cues, cases, and billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online billiard supplies and auction style sites that simply drop ship their products direct from various billiard wholesalers. In most cases, your order is processed and shipped on the same business day.

Because we try to stock so heavily you can be assured that Seybert's Billiard Supply is an Authorized Dealer in all the products that are depicted on our site. It is very important to our customers that Seybert's Billiard Supply is an Authorized Dealer for all the products on our site. It provides not only the best possible price (we buy direct, not through other wholesalers) on the products we offer on our site. But even more important is that after your purchase, because we are Authorized Dealers, we will be able to help you through any issues, warranty or otherwise, in the unlikely event that any unforeseen issues occur.

If we happen to be out of stock of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item. We feel that just because we might be out of stock on an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped in one shipment.

Free Shipping

Seybert's Billiard Supply offers free shipping on all retail orders in the Continental US over $49.00.  Orders that come through with free shipping may not ship within the same day shipping policy as all orders with express shipping will ship first. International and USA Territories/Non-Contiguous States are charged a flat rate fee of $45.00(7 pound maximum) . Canada orders over $400 qualify for $4.95 shipping(duties and taxes not included). Free shipping or promotions are not included with wholesale customers.

Express and Ground Shipping Delays

Please note that once your package leaves our building we have little or no control over it. We will ship the package as stated in our shipping agreement with the method you specifiy. Certain conditions may cause the package to be delayed such as adverse weather conditions in your area, or in the route to your area.

Seybert's Billiard Supply is not responsible for shipping refunds or credits when delays are caused by weather or other unforeseen events deemed inapplicable by the shipping company.

Order Processing Time

In most cases, and on in stock items, your order will be processed and shipped on the day it is received at Seybert's Billiard Supply if it is received by 1:00 PM Eastern Time Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on backorder, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (M-F) of placing your order or within two working days during our holiday season. Please note that the extra day allotted is Seybert's trying to fulfill your order as quickly as possible whether it be a drop ship, an upgrade, or other possibility. We work diligently to get you what you need when you need it.

 

During our Holiday Season November - January please allow a 24 hr processing leeway. We will do our best to let you know the status. If you need your order by a certain date we recommend using an express shipping method as these orders will leave our facility first and make a note in the additional comment box of the date you need to receive your order.

 

Orders By United States Postal Service Important Notice:

Because our United States Postal pickup is so early in the day, all orders requesting USPS shipping method will be shipped the following day. Please note USPS packages have delivery confirmation number not tracking numbers.

Seybert's Billiard Supply Order Status Settings

Seybert's Billiard Supply will keep you informed of your order status as it makes it way through our order fulfillment process. The explanation of the various order status settings are explained below.

Accepted:

Your order has been received and is in our database awaiting processing.

Processed:

Your order has been invoiced and is being prepared for shipment. Once your order has been Processed an invoice number will be assigned.

From here, the order is sent to our shipping department. The shipping department will then process your order further by picking your order and shipping it. Your order will then be marked "Completed" and a tracking number will be emailed to you at that time.

If your order cannot be completed, it will be assigned one of several different status levels. The following explains the various status levels your order might be categorized as.

Completed:

Your order is awaiting pickup and your tracking information is emailed to you. Please be aware that the tracking information will be emailed to you as soon as the order has the shipping label applied to the package. Actual tracking information from the various shippers will not be available until the package is actually picked up and scanned by the shipping company from Seybert's Billiard Supply.

Backorder:

One or more of your items is on backorder. Your order will be shipped when all items are in stock.

Custom Backorder:

Your order is delayed while an item is being customized.

Split Shipment:

Some of your order is being shipped from Seybert's, and the remaining order is being shipped directly from the manufacturer. (All tracking numbers will be show on this page as packages are shipped.)

Partial Shipment:

Some of your items are being shipped now, and the remainder of your order will be shipped shortly.

Seybert's Billiard Supply does not process orders on weekends or holidays.

While most in-stock orders placed before 1:00pm Eastern Standard Time will be shipped that day, Seybert's Billiard Supply does not guarantee same-day shipping as there are many unforeseen circumstances that might possibly delay the shipment of an order. You can help expedite your order by using the same shipping address as your billing address and by providing a phone number that is on file with your credit card company (alternate shipping addresses and cell phone numbers could possibly cause order delays).  All orders using Express Shipping methods will leave our facility first. If you need an item by a certain date we recommend upgrading your shipping as we do not gurarantee shipping dates with ground or free shipping. 

Order Shipping Time

Order shipping time is different from processing time and varies in different shipping options available to you during checkout. Orders shipped via UPS or FedEx Ground are delivered Monday through Friday only.

USA Overnight Shipping & Handling

Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, if your order is received after 1:00 PM Eastern time, it is possible that it will not be shipped till the following day, You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. Seybert's Billiard Supply does not ship nor does UPS or FedEx pick up packages on Saturday or Sundays and on some holidays. We can arrange for a Saturday delivery if an item is needed but there are extra fees involved with this service and the order must be called in to us by 1:00pm Eastern Standard Time on Friday's.

Damaged Goods

If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call our Customer Service at 1-877-314-2837.

If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Seybert's Billiard Supply immediately. Seybert's Billiard Supply ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety. Seybert's Billiard Supply is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.

Shortage

Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Shipping Errors

All claims for missing items must be made with Seybert's Billiard Supply within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer, it will be noted on your invoice in the item line as "drop ship".

If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Seybert's Billiard Supply will pay for the pick up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Seybert's Billiard Supply to correct the problem.

Colors and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colors on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.

Warranty Claims

Warranty issues will require the customer to return the product to the Manufacturer at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Seybert's Billiard Supply will help in any way possible with any warranty claims you might have.

Important:

If you need an item by a certain date, contact us to verify it can be done, and by what shipping method
Seybert's Billiard Supply will be happy to help you get your products by a desired date, but we really have to know what is being ordered and what the time deadline is. The best rule of thumb is to always shop early and give yourself plenty of time to meet your deadline.

UPS Shipping Time Map
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