don't get predator if getting viking as the base cue

[guest]

I am not trying to boycott predator shafts at all, they are great in quality and performance. My point goes that if you want to buy a cue to go with the shaft, I would make sure Viking does a good job on the predator shaft.

Mine came in a half made quality. In my case, the brand logo didn't last long on the stick it scrapped off on the first day, voiding my warranty!!! So I am just giving you my 2 cents before buying. I am not trying to judge any brand just to beware when you buy out there. Since most of us does not have the luxury to spend on any cue stick any day.

[Neil Fujiwara]

I don't see why you are still blaming our company for the logo falling off of your shaft, we did not install it.

If we installed it and it came off, then we would rectify the situation, just like Viking said they would.

They have offered to fix the situation, why have you not taken them up on it? Give them a chance to make things right.

[Sid]

Anything that we can do, please let us know. It is a shame to have a great combination of cue like you do and be dissatisfied with something like the logo coming off.

How does it shoot?

Can you send us a picture where the logo came off so we could check it out. Can we send you a new logo and have a local cue maker install the logo and shoot over coat over it. Or, just send it back and we will have Viking applie a new logo. It is really a simple matter.

If you have any other ideas where we might be able to help, please let us know so we can try to quickly help the problem for you. Viking has applied hundreds of the Predator shafts for us with no problems. Sorry yours had to be the first.

[guest02]

It's just a logo...I don't understand what the crying is about.

[guest]

Sid,

Who do I email the pics and my info?


thanks,

[Neil Fujiwara]

Logo= Warranty

No logo= No Warranty

[Sid]

Sid,

Who do I email the pics and my info?


thanks,

Rick has sent you an e-mail, just use the reply and he will handle it from there. Thanks,

[dmgwalsh]

I bought a predator from you also. It was sent to viking to match my cue.
Guess what? The logo on the predator shaft came off. I didn't like it but didn't think it created a problem, but it appears that it did. What can I do? Dennis Walsh

[idler]

I just got my new viking w/predator shaft 5 days ago. I like the combination very much. Seyberts treated me like a king. After about 20 hours of play my logo shows no sign of coming off. the only adjustment i had to make with the predator shaft was to quit trying to adjust to the predator shaft!

[idler]

I just got my new viking w/predator shaft 5 days ago. I like the combination very much. Seyberts treated me like a king. After about 20 hours of play my logo shows no sign of coming off. the only adjustment i had to make with the predator shaft was to quit trying to adjust to the predator shaft!

[dags_lax]

The logo has no effect on the durability of the shafts therefore it is unfortunate that Predator requires a logo on their shaft in order for the warranty to be in force. I wonder if Ford or Chevy would void their warranty if the blue oval or bow tie were to fall off the grill one of their vehicles?

It would appear that Predator is not concerned about warranting their products, only their name recognition. It seems to me that, that the folks in Predator’s management and marketing departments, having this name recognition is more important than service and loyalty to their customer base. And I think that this is a slap in the face to those consumers who have purchased a Predator shaft.

No, it is not the fault of the folks at Predator that the logo fell off a shaft from Viking. But it certainly is Predators fault that this person will have to go to the inconvenience, the expense and having to be without his shaft for however long it takes to have the problem rectified.

Just a closing thought. If any thing a shaft without a logo should sell for less because Predator doesn't have to warranty the shaft. No wait a minute. You should be able to buy a shaft with the logo for less than a non logo shaft because you are advertising for Predator.

[dmgwalsh]

The logo has no effect on the durability of the shafts therefore it is unfortunate that Predator requires a logo on their shaft in order for the warranty to be in force. I wonder if Ford or Chevy would void their warranty if the blue oval or bow tie were to fall off the grill one of their vehicles?

It would appear that Predator is not concerned about warranting their products, only their name recognition. It seems to me that, that the folks in Predator’s management and marketing departments, having this name recognition is more important than service and loyalty to their customer base. And I think that this is a slap in the face to those consumers who have purchased a Predator shaft.

No, it is not the fault of the folks at Predator that the logo fell off a shaft from Viking. But it certainly is Predators fault that this person will have to go to the inconvenience, the expense and having to be without his shaft for however long it takes to have the problem rectified.

Just a closing thought. If any thing a shaft without a logo should sell for less because Predator doesn't have to warranty the shaft. No wait a minute. You should be able to buy a shaft with the logo for less than a non logo shaft because you are advertising for Predator.

Good Post! What do you say, Predator?
My logo came off quickly. I had mine sent to Viking. I don't want to send it anywhere to get a decal put back on, because I use it all the time. i'm just hoping that the quality is there, as advertised by Predator. Dennis

[dags_lax]

About my above posting, If any one else feels that Predator's warranty policy is wrong post it and let Predator know. If enough people let their feelings be known maybe Predator will change their policy.

[Neil Fujiwara]

Every product you buy has a logo, like it or not.

We have made exceptions to the rule on the logo of course, but it is in place for a good reason.

Any time that you make a product that succeeds, you are going to have imitators. We are no exception.

Some people are proud to own a Predator shaft and don't mind the logo, others mind, that is why they we all don't dress alike.

If work was done improperly, then it should be made correct by the company doing the work.

I don't think anyone here wants to be misrepresented, logo or no logo.

[Rick]

I think you have Predator mistaken. Predator will warranty a shaft as long as the sticker was on it originally. They don't want to have someone custom making there shaft with out the logo on it, I don't think that is to much to ask.

[Rick]

Surely, Predator will not warranty the sticker coming off if they didn't put it on originally. Forgot to mention that.

[dags_lax]

Neil, Is what Rick said correct? A shaft without a logo will be warranted as long as the shaft originally had a logo on it? If so then these folks who had the logo fall off do not have any warranty concerns? And better, yet they do not have to go to the inconvenience and expense of having their shafts sent back to Viking if they don't want to. Does that mean the end user can remove the logo himself, and still be covered under warranty? In fact if that were the case what would stop an unscrupulous person from have a shaft made from a Predator blank and then claiming the logo fell off if he ever needed his shaft serviced?

My concern is not whether Predator will warranty the sticker or not. I could care less about that. I am concerned that Predator will not warranty their shafts without a logo irregardless of who put the logo on in the first place.

I am not saying that having the Predator logo on your shaft is wrong. No more so than Ford having their logo on the cars that they produce. Just having to go to the trouble and expense to have something that isn’t broken fixed so, that should it become broken it can be fixed, is asinine.

By the way Henry Ford and his Model T were very successful. The Model T, as an affordable mass produced vehicle that certainly became imitated. So, just to be certain I knew what I was talking about I called a person who works in the service department of one of our local Ford garages and was told it is not necessary for the Ford logos to be in place in order to have the vehicle serviced under warranty. I guess I just don’t understand the logic of the relationship between success, imitations and Predator’s warranty policy that was referred to in Neil’s posting on page one of this thread.

If anyone is interested I have two 314 shafts and, although I personally would prefer that they didn’t have the logo, they do. I also would prefer that the Schon and Jackson logos (the cues for which I have the 314 shafts for) were on the pin or under the bumper or wrap and not be visible to unless being looked for. When I am at the table nobody needs to know what brand of underwear or what brand(s) of equipment I am using.

[Neil Fujiwara]

Like I stated earlier, we have made exceptions to this rule.

Does that mean everyone should remove their logo? Not in my opinion.

I respect your point of view, but anywhere you look, branding is everywhere. I counted 17 Nike logos on my shoe today, on just one shoe, not the pair, just one.

That is an extreme, but a very common one. I guess we could go back and forth about it for a while, but I don't think it would be very constructive.

[dags_lax]

And the logo on the shirt I am wearing is on the inside, not easily visible. And yes we could go back and forth on this.

How do the two folks in this thread know if you are going to make exceptions in their case should the ever need service work on their shafts? These folks will have to make a decision now as to whether they want to go to the inconvenience and expense to send the cue back to Viking now or risk losing service work in the future if they don’t.

The bottom line is that Predator’s warranty policy puts brand identification above loyalty and service to Predator’s already established customer base.

[Neil Fujiwara]

I don't believe your last statement to be true, but I can't seem to make you understand my point of view.

If it is a manufacturer defect, we will take care of it.

[dags_lax]

Some quotes from you in this thread:

"Logo= Warranty"

"No logo= No Warranty"



"If it is a manufacturer defect, we will take care of it."




Then why the statement "No logo= No Warranty"


[/quote]

[Neil Fujiwara]

It was a simple reply to a simple question.

If I have to defend every single thing taken out of context, then I will refuse to post to this board.

I hope that I have clarified everything to your satisfaction, have a great day.

[dmgwalsh]

I think you have Predator mistaken. Predator will warranty a shaft as long as the sticker was on it originally. They don't want to have someone custom making there shaft with out the logo on it, I don't think that is to much to ask.

Then why didn't they say so?!

[Rick]

That is why you deal with a great company as ours. We are going to handle any problem that you may have. thanks

[Neil Fujiwara]

No speaky English.

[dags_lax]

Would Seybert’s slap a “Sold By Seybert’s Billiard Supply” sticker on the products you sell and then refuse to honor a return, or provide warranty service on an item that no longer had the sticker? I don’t think that you folks would. But that sounds like Predator is trying to do with the “No Logo = No Warranty.”

I am a big fan of principles. Among other things, I try to buy American, I don’t shop at Wal-Mart and I don’t think I should spend my hard earned dollars on a product from a company that would say to its customers “No Logo = No Warranty.” That is why I canceled my order for a P2 with a Z shaft today.

[Neil Fujiwara]

Wow, sorry to hear you feel that way and that you had to cancel your order on a miscommunication.

We believe we are a people company, which is why I said we work with people on an individual basis when it comes to warranties.

Principles are a powerful thing, I respect your decision but not the reasoning.

[Guest]

Maybe I can add a little bit of perspective on this. I understand the main problem here is "Sticker vs No Sticker" for warrany work. Maybe the reason for having the sticker on the shaft could be insurance(?) that the shaft to be worked on is indeed a genuine Predator shaft. Since those people in the Philippines are making fakes, this sticker can ensure the Predator people know it's one of theirs. Just my thought on it.

[Neil Fujiwara]

That is one of the ways to check, but all of the others involve working on the shaft, i.e. taking the ferrule off.

I have been wrong before, and I will be wrong about things in the future, I admit my mistakes.

Taking words out of context is a fun game to play, but it doesn't last long.

[Sid]

Well, this was a fun thread...