Order Info

[IonutM]

Hi.I placed an order 2 days ago and i didin't recieve any info, i selected the items from the store and checked out.I want to know basicly when i'm gonna get the items or maybe when you gonna send them.Thank You.

[Sid]

Hello,
Thanks for your purchase.
Please use this link

http://www.seyberts.com/php_scripts/help/index.php

and provice us with your name and order number so we can give you the details you need.

Thanks again,
Sid

[DEATHTRON]

Ahh wheres Deb when you need her? She alwas PM'ed me my order info as soon as it was avaliable, I miss her around here.

Zach

[IonutM]

I didn't get an order nr, is that odd?.My full name is Manzatu Ion Liviu.i have selected the items and put them in my cart then checked out and after filling in my payment method and shippement iformations all i get was a page saying "thank you for your order you wil recieve an e-mail..."

[IonutM]

Hi.Maybe i am bothering you too much with this order, but it's been almost a week now since i place the order and no response.Please let me know what is happening, i really need to know when i'm gonna get the items.Thank You.

[DEATHTRON]

The seyberts people are asleep right now, they will get back with you in the morning im sure...which is another 5 hours for them...

Zach

[Cary]

IonutM:

Thank you for the order you placed online with us. Please use this link for all further questions regarding the status of your order.

http://www.seyberts.com/php_scripts/help/index.php

After you click on the link above it will bring you to an information screen where you can ask any questions you may have in regards to your order. We are going to need the order number that you received when you placed your order online. Thank you! :)

[audiopro]

Cary, he said he did not get an order number...

[Sid]

Hello,
I have done a search through our shopping cart system for your name and your e-mail address (at least the one you signed up on our discussion board with) and nothing shows up.

To our knowledge, we have not received your order.

Please try to resubmit the order. When it goes through properly, you will definately get an e-mail confirmation. it is automated so it is a no brainer on our end.

Sorry for the problem, not for sure what happened.

[IonutM]

This is the text i get after i checked out and fill in my payment and shippement details :
"Thanks very much for your order. If we need further info, we will email you."

How do i know where to look for an order nr, is that normal?

ps.I just remeambered , do i have to be registered at Seybets to place an order, maybe that's the reason.

[Deb]

Nah ya don't have to be registered here to order from Seybert's.

[IonutM]

Maybe this is the reason and you will have to clear this problem and tell me what to do.
I have a debit card wich i use for internet payments so i can fill it up with the amount i need and don't worry if my card details are stolen coz there will be no money on it.So i fill the card up with 265$ and i made the buy process at your store with the items i need, but the total of the package with the shippement option u have to choose there it was 320$ , as my order with the shippement option i wanted is 253$.So i ask you do i need to have 320$ and you will charge me with only 253$, or this is not he problem?Thank You.

[Sid]

I don't know what is happening,
When you click on checkout, you should get these options.

USA Online Credit Card
USA Online Credit Card (Seperate Billing And Ship To Address)
International Online Credit Card (Must ship to billing address of card holder)
Order By PayPal Online
Order by Credit Card using FAX
Order by Credit Card through Postal Mail

Once you click on Internaitonal online credit card option, you will be taken to the page that gathers your information like address and credit card number. Then when you submit your order, you should be taken to the confirmation page that will look like this

Order Processed Successfully!

--------------------------------------------------------------------------------
Thank you for placing your order with Seybert's Billiard Supply.
We will contact you if further information is required. For future
reference, our email address is xxxx@xxxxx.com. (replaced the e-mail to stop spam harvesting)

Please reference order number 1856-5313-8322.
--------------------------------------------------------------------------------

Back to Seybert's Billiard Supply

The order number above is what we would need to confirm the order. If you are not getting a page that produces an order number, something is not right.

It does not have anything to do with your credit card as we process the cards here at the store for security.

sorry for the confusion, I am not for sure from your information what is going wrong. We still have not received the order.

[IonutM]

I get the same message every time, i don't understand.Is there any way i can send you my card details so you can take the money and do an e-mail order, it's a debit card so i will only have the total amount for the order, or if there's a other way we can do this.Man i didn't know it was so complicated to buy online :)).Thank You.

[Sid]

I would suggest faxing your order. it would be more secure than by e-mail. Our fax is 517-279-8765

Thanks, Sid

[IonutM]

Ok.I will fax you the order, please tell me what info do you need.Thank You.

[DEATHTRON]

Well...to try to help out...I bet theyll need, your debit card information, and what you want in your order, and you billing address and address you wish to have the items sent to.

[IonutM]

Hi, i have send the money friday trought WU.Can i get an update on my order please.Thank You.

[sunday_osomo1]

Well...to try to help out...I bet theyll need, your debit card information, and what you want in your order, and you billing address and address you wish to have the items sent to.

[uyaqi]

shouldn't it be an instrustion for bank wire-payment? or should seybert attach the option for bank wire payment?