| Viking Cue Limited Lifetime Warranty: Viking cues are meticulously handcrafted in the U.S.A. from the finest materials and subject to the strictest quality control standards to bring you the best cue in the industry. Viking cues are warranted to be free from material and manufacturing defects. Viking Cue Mfg., Inc. warrants against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Viking cues covered by this warranty will be repaired or replaced without charge. In the unlikely event your Viking cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cue Mfg., Inc. directly at (800) 397-0122 for instructions. This warranty applies to Viking cues purchased from an authorized Viking retailer or distributor such as Seybert's Billiard Supply and must be accompanied by a copy of the original sales receipt from the authorized Viking dealer. The warranty applies to Viking cues belonging to the original owner and is non-transferable. All claims are resolved at the discretion of Viking Cue Mfg., Inc. Viking does not warrant its cues against any damage caused by third parties. This warranty is void if your Viking cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cue Mfg., Inc.
Warranty and Repair Handling Informartion
Send your cue (butt and all existing shafts) to:
Warranty/Repair Department
Viking Cue Mfg., Inc.
2710 Syene Road
Madison, WI 53713
We suggest you use UPS or Federal Express so you are
able to obtain a tracking number and insurance. Please package your cue
carefully so as to avoid damage during shipping.
Be sure to include a note with:
- your first and last name
- physical (shipping) address
- daytime telephone number
- instructions for what it is you want done or repaired
- a copy of your original receipt of sale (for warranty claims only)
Upon receipt of your cue we will contact you with
pricing and delivery information.
Please insure your cue as we cannot be responsible
for items lost or damaged in transit.
Most repairs take only 5 to 8 business days to
complete. Outbound shipping charges are the responsibility of the owner of
the cue for all repair work.
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