To protect your investment, Poison Products offers a limited lifetime
warranty against manufacturing defects. If you ever experience a problem
that you believe is covered under warranty, please call our customer service
department at 1-888-314-4111 or +1-904-448-8748 for international callers.
Please note that this warranty does not cover problems resulting from
warping or abuse.
1. Terms and Conditions. Poison Products
warrants solely to the original purchaser of this Poison product that the
product purchased shall be free from defects in materials and workmanship
under normal use for as long as the product is owned by the original
purchaser, or until the ownership of the product is transferred to another.
This Limited Warranty does not apply to asserted defects resulting from:
(a) normal wear and tear;
(b) modification, misuse, abuse or improper
maintenance or
(c) accidents or exposure to extremes of
temperature or humidity which cause harm.
This Limited Warranty applies only to those products purchased from
authorized dealers of Poison Products. Poison shafts designed for Uni-Loc®
and Radial® joints are only warranted when coupled with a Genuine Uni-Loc®
Pin.
2.Limitation on
Obligations. The obligations of Poison Products hereunder are limited
to repair or replacement of any product found to be defective under this
Limited Warranty. In no event shall Poison Products be liable for any
indirect, incidental or consequential damages, of any nature or kind or for
damages to or loss of property. THIS LIMITED WARRANTY IS THE SOLE WARRANTY
OF POISON PRODUCTS AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
PURPOSE.
3.No Other Warranties.
This Limited Warranty, as set forth herein, constitutes the entire warranty
and representation of Poison Products with regard to its cues and shafts.
This Limited Warranty shall be controlling over any conflicting terms and
conditions of any purchase orders, contracts or invoices which may be
executed in connection with the purchase of the product. No representation
or warranty made by Poison Products employee, dealer or agent shall be
binding upon Poison Products other than as set forth herein.
4. Claim Procedures. Claims for warranty
performance and service shall be made by sending the product, shipping and
insurance prepaid by the purchaser, to Poison Products, 5055-5 Saint
Augustine Road, Jacksonville, FL 32207, together with
(a) evidence of original purchase;
(b) a description of the asserted defect; and
(c) the name; address and phone number of the
original purchaser to whom the product is to be returned.
For International customers, if the Poison Products product was purchased
through a domestic Authorized Dealer, the dealer will be responsible for
returning the product to Poison for service. If a Poison Products product
was purchased through a non-domestic dealer, then the customer is
responsible for sending the product directly to Poison Products for service.
Poison Products will review the description of the asserted defect, examine
the product and make service, repairs and replacements as appropriate under
this Limited Warranty. Upon completion of the service, the product shall be
returned by Poison Products to the original purchaser, shipping and
insurance to be paid by Poison Products. If it is determined that the
asserted defect is not covered under the Limited Warranty, the original
purchaser will be contacted and offered a repair service if applicable, or
the product will be returned.
5.Legal Remedies.
Depending upon the state in which you reside, you may have additional
remedies available under the applicable Commercial Code or Consumer Warranty
laws.
